Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below).
Item Type
Drop Off TAT
Pickup TAT
Hand over to SISPN MARKET WH
QC TAT
Non Bulky
4 working Days
4 working Days
1 – 5 working days
2 working days
Bulky
N/A
7 working Days
1 – 5 working days
2 working days
Please note that this policy does not apply to SISPN MARKET Global products.
Payment Method
Refund Option
Refund Time
Debit/ Credit Card
Debit/ Credit Card
10 working days
HBL Direct Transfer
HBL Account
5 working days
Equated Monthly Installments
Credit Card
10 working days
Easypaisa Wallet
Easypaisa Wallet
5 working days
Modes of Refund
Description
Debit Card or Credit Card
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by SISPN MARKET, please contact your personal bank.
Easypaisa Wallet
If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit
The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.
Pre-Paid Orders Failed/False Delivery Refund Grid:
Payment Method
Refund Option
Refund Time
Debit/ Credit Card
Debit/ Credit Card
20 working days
HBL Direct Transfer
HBL Account
15 working days
Equated Monthly Installments
Credit Card
20 working days
Easypaisa Wallet
Easypaisa Wallet
15 working days