How do I know if my product has a warranty?
You may check if your product has a warranty by visiting the product page and check under ‘Return & Warranty’ section.
Types of Warranties:
- Brand Warranty: Brand warranty are warranties provided by the brand/manufacturer of the product. Daraz does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.
- Seller Warranty: Seller warranty are warranties provided directly by the seller who has sold the product to you. Please note that the terms and conditions of this warranty may differ from seller to seller. Customers may check directly with the seller via the chat function on the product page.
International Manufacturer/Seller Warranty: This warranty is directly offered by international manufacturers/sellers of the product. The geographical location of the service center may vary based on brand’s regional presence and may require the customer to ship the product out of country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand’s official website.
Note: All warranties does not cover damage caused by accidents or unauthorized modifications.
How do I claim my warranty ?
If the delivered product is within 7 days from the date of delivery (or 14 days for SISPN MARKET items):
You may choose to get your product refunded directly via SISPN MARKET without going through a warranty claim with the manufacturer. Visit our Return Policy page for more information.
For repairs and/or replacements, please contact the manufacturer/service center listed on the warranty card included with your product.
If the delivered product has exceeded 7 days from the date of delivery (14 days for SISPN MARKET items) and the product has a warranty:
Please contact the manufacturer/service center listed on the warranty card included with your product for repairs or replacement.
For Brand warranty, visit the Brand Contact Details for more information.
For Seller warranty, contact the seller directly via the chat function on the product page.
If the delivered product has exceeded 7 days from the date of delivery (14 days for SISPN MARKET items) and the product has no warranty:
Neither SISPN MARKET nor the seller/manufacturer is responsible for any defects and/or damages. Customers are responsible for any after-sales repairs.